Case Management

The Most Practical Case Management

Tackle your non-continuous work as cases and easily manage your cases through group channels without creating a work flow chart.

  • Fast and easy case management
  • Case tracking without the need for a workflow chart
  • In-case correspondence and follow-up
  • Automatic assignment via decision tables
  • External system integration
  • Integration with e-mail systems
  • Follow-up of e-mails as cases
  • Advanced reporting techniques

Case Tracking Screen

After you open a channel on a particular subject and create a case, you can include people related to your case in this process.

You can also exchange files through the channel, talk about the case, observe the progress of the people on the case tracking screen, and check and manage the case with your activity flow. You can then keep track of the time spent on the case.

Decision Tables and Reporting

You can automatically assign cases to related person with decision tables.

Create manual reports using advanced reporting techniques, allowing you to enjoy error-free reporting and case management.

Automatic Assignment

You can associate your cases with a specific internal process, and you can integrate with external systems and programs via web hooks.

You can automatically direct your processes such as requests, complaints, and so forth with the relevant people of your choice.