Case Management

The Most Practical Way of Case Management

You can tackle your non-continuous work as cases and easily manage them through group channels without creating a work flow chart.

  • Easy and rapid case management
  • Case tracking without the need for a work flow chart
  • In-case correspondence and follow-up
  • Automatic assignment via decision tables
  • External system integration
  • Integration with e- mail systems
  • Follow-up of mails as cases
  • Advanced reporting technique

Case Tracking Screen

After you open a channel on a subject which you want, and create a case, you can include people related to your case in this process.

Also, you can exchange files through the channel, talk about the case, observe the progress of the people on the case tracking screen, check and manage the case with your activity flow. You can keep the time spent on the case.

Decision Tables and Reporting

You can automatically assign cases to related person with decision tables.

You can leave the manual reports via advanced reporting techniquen. So you can enjoy error-free reporting and case management.

Automatic Assignment

You can associate your cases with a certain process inside, and you can integrate with external systems and programs with web hooks.

You can automatically direct your processes like requests, complaints, etc. with the relevant people you choose.