Case Management

The most practical case management

Case Management enables organizations to manage unpredictable, information-centric work which increases productivity and ensures continuity.

• Automatic task assignment
• Time tracking
• e-Mail integration
• Advanced reporting
• Collaboration and process tracking
  

Advantages of case management

Case management helps you think about your mission-critical processes as happening in stages. Whether recruiting a new employee, applying for a loan or submitting an insurance claim, the activities in these processes can be triggered at any time by case management.

It is a folder that includes all the tasks, documents and data needed to complete the desired outcome. A case also contains the all information you need, drive the processes you want, manage escalations and priority, make the necessary decisions to achieve the outcome while tracking the progress of the work at every stage and step. 

Case tracking screen

When you create a channel about a particular subject and include people, Emakin BPMS gives you the flexibility of relating the cases with that specific channel.

With the case tracking screen, you can talk about a specific case, exchange files, observe the people's progress and manage it with your activity flow. You can even keep track of the time spent on a case.

Statistics and reporting

Emakin channels includes a detailed statistics and reports to view;

• Open and Closed Cases by Date
• Overall time spent on cases
• Timesheets by members
• Milestones with violations

e-Mail Integration

Emakin could monitor an e-mail mailbox and automatically create cases from received e-mail and assign to the a team member by rules.

Once a case created, next replies in mail thread is automatically attached to previously created case and notify assigned member about new message.

Assigned person or a team member can reply received e-mails from case screen directly without using any e-mail application.

All e-mail attachments like documents, images are automatically archived in case for later accessing.