"Founded in Brussels in 1926, Godiva is the global leader in premium chocolate production."

Godiva faced coordination problems

Godiva suffered from serious coordination problems hindering their mission-critical processes, like most manufacturers of any nature. It was impossible to know instantly the current status of many ongoing business processes and to effortlessly track their progress. Diverse processes like procurement of raw materials, planning of production stages and flow, quality control, and even marketing initiatives, all needed efficiency improvements.

Godiva increased business efficiency
With the help of Emakin, Godiva improved their production planning processes and became able to monitor and control the supply processes more accurately. It’s now easy to identify issues and implement incremental enhancements. As a result, their business productivity increases continuously and all business units are better coordinated and work more effectively.

"Global leader in catering and support services, operating in more than 50 countries around the world."

Sofra/Compass inefficient service network

Sofra Compass Group, with thousands of workers in distributed locations, had difficulties managing their staff’s leaves and that caused severe problems in the service network. Poorly planned or conflicting leaves, plus the inability to instantly update fixed assets and inventory records, impacted business operations, which caused product and financial losses.

Optimal coordination eliminated losses
Sofra Compass Group implemented their HR processes in Emakin. Employees enter their leave requests online, saving time and removing conflicts on approval. In addition, keeping the inventory records up-to-date via Emakin became trivial, preventing the loss of products and improving service delivery.

"Investment of Gulf Insurance Group with the knowledge & experience advantage of its multinational structure."

Gulf Insurance Group operational problems

GIG was having coordination and communication issues with its distributed agents. It was hard to manage and complete ongoing business processes. Handling authorisations and monitoring correspondence scattered over various platforms was an ordeal. The impact on daily operations was causing significant delays and financial losses.

Improved productivity and financial results
GIG now has a unified collaboration platform and digital documents archive, implemented with Emakin. Coordination and communication with its agents is better than ever. Management and reporting became swift and accurate. Everybody has proper access to information and documents, facilitating daily work. Efficient business operations lead to increased customer satisfaction and financial gains.

"One of Israel’s leading international shipping companies specialises in household goods and commercial packing and shipping services."

Multi-channels communication issues

Sonigo was strained to keep up with all quotation requests arriving through multiple channels (phone, email, social media, agencies, etc), to prepare adequate offers, and to respond to new and existing customers in a timely and consistent manner. The lack of a unified system and standardised procedures to handle proposals and contracts was causing productivity and management issues, thus financial problems.

Communication efficiency and customer satisfaction
Emakin is the heart of the unified system implemented by Sonigo. All quotation requests are collected, managed, and answered using a single, easy-to-use platform. The system automatically prevents duplicate requests and reduces salespersons workload. Quotation and contract preparation time has significantly decreased, resulting in higher productivity. Reliable and quick replies increased customer satisfaction, as well as financial returns.

"Renders corporate, financial, and management services in the Netherlands, Switzerland, and Malta."

Cumbersome and brittle inspection processes

Kiltoprak provides company incorporation, management, accounting, and corporate secretarial services. These activities must be carefully handled as Kiltoprak is also responsible for company audits and detection of illegal activities (e.g. money laundering or terrorism financing). As the number of clients increased it became a challenge to ensure high quality and legal compliance of the provided services.

Efficient and compliant detection of illegal situations
With Emakin's process-based approach, Kiltoprak easily and safely adhered to the mandatory regulations concerning Client Due Diligence, Transaction Monitoring, and managing their client’s integrity risks (AML/CTF/Sanctions). Emakin’s web-based architecture and multi-device support helped the Kiltoprak team to work flexibly, more often remotely, delivering tasks while on the go, even when visiting clients.

"An affiliate of QNB Group since 2016, with an extensive network spread over 30 countries in 3 continents."

Overheads and delays due to inadequacy

QNB Finansinvest was experiencing delays in order confirmations due to disparate systems being used. Digital signing, transmission, and archiving of contracts and documents with e-signatures was impracticable. Unanswered growing demand for digitalisation (processes and documents) was slowing down day-to-day operations, and hurting the bottom line.

Simplified, integrated, and digitised processes
QNB Finansinvest has gathered its instruction management in one place, thanks to Emakin's integrations with Outlook, GTP, and Document Management. Tracking of contracts and documents is straightforward with Emakin's time-stamped digital document archive. All approval processes were digitised and are fully managed in an integrated digital working environment, with automated rules and seamless e-signatures support.

"International financial services group that offers investment, protection, and retirement solutions, including global assets management."

Inefficient paper-based processes

Aegon’s HR processes like fixture management, progress payment calculation, leave request and approval, planning, tracking, etc, were traditionally conducted on paper, which made them unnecessarily difficult and slow. Reporting and monitoring of operational processes was non-trivial, inaccurate, and time consuming, often leading to suboptimal results.

Efficient paperless processes
Emakin was used by Aegon to implement diverse optimised and paperless HR processes, supported by a fully digital work environment. HR efficiency increased, while HR staff workload was reduced. Satisfaction of general employees also increased, since their HR demands were swiftly processed. Overall business productivity was positively impacted.

"MetLife has operations in more than 60 countries, with leading positions in the US, Japan, Latin America, Asia's Pacific region, Europe and the Middle East. It serves 90 of the largest Fortune 500 companies."

Complex and evolving regulations

The Turkish Data Protection Law (KVKK) introduces compulsory registration with the Data Controller Registry (VERBIS), establishes strict requirements to the processing of personal data, and regulates people’s information and data rights (e.g. right to be forgotten). KVKK predates the EU’s GDPR, but they’re similar in spirit and intent. MetLife kept and processed its personal data inventory in Excel. This old-style practice made it difficult to keep personal data under control and up-to-date. Undoubtedly, it would be nearly impossible to comply with increasingly demanding and evolving legal regulations.

Easier and continuous compliance
The Emakin’s KVKK BS vertical application stores personal data in a digital system, with integrated data management processes, in full compliance with KVKK regulations and VERBIS inventory guidelines. Emakin’s powerful process management capabilities allows easy updates and trivial audits, crucial to remaining compliant with KVKK’s evolution. Moreover, VERBIS registration updates are generated automatically by the system, reflecting scope changes of stored data. Personal data protection laws abidance is a continuous effort, eased by Emakin, but also an opportunity to improve information governance practices and reduce overall business risks.

"Bocchi is a pioneer and leading brand in the bathroom products design & manufacturing sector."

Casual maintenance monitoring impacts production

Bocchi was unable to adequately follow the maintenance (planned and unplanned) of machines supporting the production lines. Consequently, machine maintenance was a major cause of disruptions to production schedules. Orders fulfilment suffered delays, damaging customers' satisfaction, thus inducing serious financial losses.

Close maintenance monitoring increases production
Emakin was used to implement the maintenance processes at Bocchi. The Emakin system is responsible for automatically creating maintenance requests, planning them against the production schedule, and continuously monitor its execution. Production interruptions, due to maintenance or repairs, are now managed optimally, reducing downtime significantly and increasing productivity. Orders are fulfilled in time, making customers happier, and increasing profits.

"A household and cleaning products company and a brand of the "Home and Cleaning Solutions" division of Freudenberg Group."

Inefficient operational processes and delays

Having many employees scattered across different cities, Vileda had difficulties in managing leave requests, calculating allowances, tracking actual leaves, and expense reporting, approval, advances and refunds. These operational processes commonly suffered unexpected delays, causing stress and dissatisfaction among the staff. Ultimately, it hurt morale and overall productivity.

Efficient operational processes and timely results
Vileda resorted to Emakin to solve its operational issues. Both leave request and expense management processes were optimised and migrated to a digital environment. Emakin’s integrated collaboration and communication facilities are easy-to-use and even available through a mobile application. The entire staff has access to the system from anywhere, being able to submit requests and follow-up on ongoing processes effortlessly. Management also became easier, with instant access to fully up-to-date information, facilitating well founded decisions. Generally, the operational processes became clear and fast, surpassing everyone’s expectations.