Bupa is an international healthcare company serving over 38 million customers worldwide that directly employs around 85,000 people, principally in the UK, Australia, Spain, Chile, Poland, New Zealand, Hong Kong SAR, Türkiye, Brazil, Mexico, the US, Middle East and Ireland. 

Acıbadem Bupa started using Emakin BPMS to manage its core business processes, such as Proposal Request and Contract to accelerate coordination and increase efficiency among its agencies.

Emakin automatically creates proposals for 250 people by making all risk calculations simultaneously and within seconds. First, Emakin creates a risk score based on customer information such as age, working conditions, past diseases, etc.. Then without the need for a separate calculation tool, it determines the premium amount to be paid based on this score and creates a quotation. All this happens in 40 to 50 seconds. Emakin keeps all the proposals with different versions.

When the proposal is approved and turned into a contract, the system automatically creates a PDF integrated with the document system, completes and checks the signatures of the relevant units, headquarters and customers with official correspondence integration, and completes the approval process. Finally, as a result of the concluded contract, it archives the contract after completing the relevant directions for the insurance start.

Good process management and agency coordination are the most critical factors that ensure customer satisfaction for the success of insurance companies. Emakin collects all processes, such as calculation, approval, archiving, communication etc., on a single platform. It integrates with all core systems.

You can contact us to manage your business processes on a single platform using Emakin BPMS.