Insurance
Operational Excellence at its Best
The Insurance and Pension sectors are constantly evolving with new business models, new customer expectations and new competitors.
Companies have to adapt themselves to these rapid changes, which is only possible by digitalizing their business processes along with bringing a culture of agility for their organizations.
Many different stakeholders, such as agents, brokers, customers, are in the centre of the Insurance business, and companies must manage each of them properly and effectively. Emakin BPMS is the right tool to provide this collaboration.
Underwriting and the Claim processes are the two fundamental processes for the insurance industry. However, most of their structure still heavily lies on legacy systems which do not provide enough flexibility process-wise. So, companies use different alternative solutions for every little task, leading to more complexity rather than simplicity.
Emakin BPMS integration capability eases this pain. With its microservice infrastructure and API support, the communication between the legacy systems or third-party tools is effortless. Moreover, Emakin can easily replace the small applications based around the core system.
Citizen developers in charge
Although many of the pain points relate to external roles, insurance companies must think through and provide solutions for their day-to-day internal processes as well. From HR to Operation or Support, many processes need to be modernised and digitalized. Unfortunately, since most of them are not profit-making directly, they are always on the waiting list.
However, with the agility of a Low-Code BPM platform, this digitalization is more accessible and much easier than ever. Even business users with no formal knowledge of software development skills can digitalize their business processes.
"Excellent tool on business process management."
“Excellent. A very useful tool to manage business processes.
Handy and easy to use. 6Kare is an enabler for us in all levels.
End users are glad to use that kind of application that they've never used before.
Being an Information Technology and Innovation driven company, drives you to be fast.
As we decided to implement most of our processes on Emakin, flexibilty comes as a feature bundled to the product. ”
PROCESSES
Claims Management
- Tracking every claim as a case through the customizable case dashboard
- Unified view of the customer including not only claims but policies and other activities
- Defining decision rules for the policies to quicken the claim process
- Orchestrating all the claim processes end-to-end, including task assignments, notifications and internal/external communications, for a holistic solution
Regulations and Compliance
- Real-time access to audits for underwriting or claims to increase the efficiency and control over the processes
- Monitoring the processes with a detailed history for each and every step, such as when and by whom the task is completed to increase the visibility
- Providing evidence and outcomes for data privacy regulations quickly and easily
Underwriting
- Automating the whole underwriting process, including integration with the core insurance system
- Easily adaption to the new regulations and changes in format
- Integration with RPA and AI technologies for faster and better data processing
Corporate Services
- Providing back-office services for your departments such as Human Resources, Procurement, Legal and IT
- Maintaining a comprehensive employee card and build processes around it to track and manage all the activities required for your employees
- Integrating with 3rd party HR applications and uniting all the information between the processes
- Streamlining the IT Support processes such as Incident Management, Request Handling, Problem Management by easily creating approvals and task assignments
- Using decision rules for approvals and data validation to simplify and ensure consistency
- Shortening and structuring the procurement process with streamlined workflow, collaboration and monitoring
Some of the many other Insurance Processes that automated with
Emakin BPMS
Internal Audits, Risk Management and Quality Insurance
Leave Request, Recruitment, Onboarding and Offboarding
Performance Evaluation
Contract Management
Governance, Risk and Compliance
General Data Protection Regulation
Customer Due Diligence
Compensation Claim
Loan Application
Operational Processes
Electronic Invoice Approval and Record
Document Archive
Travel & Expense
