Retail
Redesign the customer experience in the retail sector
Easing the buying experience for customers while automating the back-office processes are the essential rules for success in retail.
The whole customer experience, whether online or offline, should be easy, engaging and efficient.
On the other hand, organizations must have a system running in the background and managing all their back-office processes from supplier management to store operations. Emakin BPMS provides a single unified interface to handle the whole retail process efficiently.
From the customer perspective, all the possible actions - initial purchase, return or exchange, gift receipts, coupons, special offers, loyalty programmes- must be straightforward and easy. They must be pre-defined with workflows and should be modified easily as consumer demands change quickly.
Readying this type of service is one side of the coin, while supporting an innovative product development process is the other. As retail companies deal with expansion, competitive pressure, regulatory changes and changing consumer expectations, it's critical to get new products to the market as quickly as possible while maintaining quality. And this can only be accomplished by building a structured workflow around R&D, Quality, Production, Packaging and Marketing departments. Emakin's case management feature is a perfect match for this process.
Another challenge, especially for multi-national companies, is the need to customize the requirements by every country they are operating to follow the rules and regulations. Again, Emakin's rule engine makes it easy and swift.
Some big retail companies still owe a large part of their turnovers to their physical stores. Automating the setup process for a new store simplifies and streamlines the opening. The approvals, the amount of information needed at a specific time, integration with the core systems from SAP to any other ERP; all can be handled with correct timing by Emakin.
"Out Of The Box BPM And Integration Features Are More Than Enough For Typical BPM Needs."
“Ease of deployment and ease of use are primary benefits of this product.
Although there are lots more capable products, they are more complex and harder to deploy / use. ”
PROCESSES
Store Opening
- Coordinating the entire store opening process for maximumCoordinating the entire store opening process for maximum efficiency
- Reducing store opening time by automating activities, simplifying processes and enhancing collaboration
- Comprehensive reports for better decision making
Safety, Risk and Compliance
- Monitoring the processes with a detailed history for each and every step, such as when and by whom the task is completed to increase the visibility
- Providing evidence and outcomes for data privacy regulations quickly and easily
- Options to resolve data breach investigations and "right to forget" requests to ensure adaptability with regulations
Supply Chain
- Streamlining the process by optimizing and automizing the shipment lifecycle from estimation to payment
- Better process execution at procurement, order fulfilment and contracting to promote efficiency
- Integration with SAP or ERP systems for better connectivity
- A unified platform for customer support and order management to ensure customer satisfaction
Corporate Processes
- Providing well-defined back-office services for departments such as Human Resources, Procurement, Legal and IT
- Maintaining a comprehensive employee card and building processes around it to track and manage all the activities required for employees
- Integrating with third-party HR applications and uniting all the information between the processes
- Streamlining the IT Support processes such as Incident Management, Request Handling, Problem Management by easily creating approvals and task assignments
- Using decision rules for approvals and data validation to ensure consistency
- Shortening and structuring the procurement process with streamlined workflow, collaboration and monitoring
Some of the many other Retail Processes that automated with Emakin BPMS
Store Opening
Internal Audits, Risk Management and Quality Insurance
Leave Request, Recruitment, Onboarding and Offboarding
Contract Management
Procurement
General Data Protection Regulation
Corrective Action and Evaluation
Project Management
Operational Processes
Electronic Invoice Approval and Record
Travel & Expenses
Emakin allows you to build and run your business applications quickly and easily.