Insurance

Problems

  • Too many actors
  • Keep track of regulations
  • Communication with the clients
  • Integration of processes with insurance software
  • Business processes take long time

Solutions

  • Customizable processes for competitive effectiveness
  • Real time notifications and reminders
  • Exception handling
  • Comprehensive reporting
  • Client requests are replied automatically via sms, web and email
  • Simplification of processes
  • Integration with other services and systems
  • Support of multiple databases

Return of Investment

  • Greater speed in the process flow
  • Cost efficiency
  • Improvement on the given services
  • Operational effectiveness
  • Increase on the quality of services offered to the client
  • Decrease in call center call volumes
  • Continuous process improvement

Sample Processes

  • Internal Audit, Risk Management and Quality Insurance
  • Leave request, Recruitment and Dismissal, and Personnel Evaluation Process
  • Contract Management
  • Governance, Risk and Compliance
  • General Data Protection Regulation
  • Customer Due Diligence
  • Compensation Claim
  • Loan Application
  • Operational Processes
  • Electronic Invoice Approval and Record
  • Document Archive
  • Travel & Expense