Insurance companies face pressure from insurtech competitors and digital-first customer expectations. Operations involve coordinating numerous stakeholders—agents, brokers, underwriters, claims adjusters, and customers—each requiring timely information.
Legacy systems lack flexibility, forcing you to use multiple disconnected applications. This creates complexity whilst regulatory requirements demand detailed audit trails. Internal processes need modernisation but constantly sit on IT waiting lists.
Success requires a platform that integrates with existing systems, enables rapid process adaptation, and empowers business users to digitise operations without constant IT dependency.
Emakin provides a low-code BPM platform that bridges legacy systems and modern operational needs. Rather than replacing core insurance systems, Emakin orchestrates workflows around them, connecting policy administration, claims platforms, and third-party applications.
IT teams can design and deploy processes rapidly using visual tools—turning business requirements into working solutions in days, not months. Claims managers, underwriters, and operations teams work within streamlined, intuitive processes that make their jobs easier. When regulations change or new products launch, IT adapts workflows quickly without lengthy development cycles.
Complete audit trails ensure compliance whilst dashboards provide real-time visibility for business users.
Insurance companies using Emakin automate critical processes across underwriting, claims, compliance, and corporate services. Here are four of the most commonly implemented areas:
Reduce claim processing time by 40-50% whilst maintaining complete audit trails.
Track claims through customisable dashboards with unified customer views. Define decision rules that automatically route claims by type, severity, or amount.
Orchestrate workflows including adjuster assignments, notifications, and communications. Integrate with estimation tools, payment systems, and fraud detection platforms.
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Accelerate underwriting decisions by 30-40% whilst maintaining risk standards.
Automate from application submission through risk assessment to policy issuance. Integrate with core systems to pull customer data, policy history, and risk scores.
Route applications to appropriate underwriters based on product type or risk classification. Apply business rules that flag applications requiring senior review.
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Stay audit-ready with complete, tamper-proof process histories.
Maintain real-time access to audit information for underwriting and claims processes. Track compliance with data privacy regulations including GDPR.
Generate evidence for regulatory inspections instantly. Enforce approval requirements and documentation standards through systematic workflows capturing every decision.
Free internal teams from manual coordination and repetitive work.
Digitise operations across HR, procurement, legal, and IT departments. Manage employee lifecycle from recruitment through offboarding. Streamline IT support with incident management workflows.
Automate procurement with approval chains and supplier management. Integrate with third-party applications to unify information.
Insurance companies choose Emakin because the platform addresses the specific operational and technical requirements of the insurance sector:
Insurance companies using Emakin have automated numerous additional processes across their organisations:
Internal audit management
Risk assessment workflows
Quality assurance processes
Governance and compliance tracking
Data protection (GDPR) workflows
Customer complaint handling
Policy change requests
Renewal processing
Agent and broker portal management
Customer due diligence
Contract management and renewals
Document archiving and retrieval
Electronic invoice approval
Travel and expense management
Vendor and supplier management
Leave requests and absence management
Recruitment and candidate tracking
Employee onboarding and offboarding
Performance evaluation cycles
Training and certification management
Everything You Need in One Platform
Your teams are ready for better ways to work. Emakin gives you the tools to build, automate, and optimise workflows quickly — so you can focus on growth, not routine tasks.
Emakin is a low-code platform that helps businesses quickly design, automate, and manage their business processes effortlessly.
