Sofra Group is Turkey's leading catering and support services company, operating as part of Compass Group, the global leader in food and support services present in more than 50 countries. With thousands of employees distributed across numerous service locations throughout Turkey, Sofra provides food services and facilities management to diverse clients including businesses, schools, hospitals, and sports venues. Managing such a large, geographically dispersed workforce whilst maintaining service quality and operational efficiency requires robust systems for coordinating employee schedules, leave management, and inventory control across all service locations.
With thousands of employees scattered across numerous service locations throughout Turkey, Sofra Group faced significant coordination challenges that impacted their ability to deliver consistent, high-quality service.
Leave management was particularly problematic. The company struggled to track and approve staff leave requests across their distributed network. Without a centralised system, poorly planned or conflicting leave arrangements created gaps in staffing at critical service locations. When multiple employees at the same site requested overlapping leave periods, there was no systematic way to identify and prevent coverage problems before they occurred. This led to last-minute staffing shortages that disrupted service delivery and required expensive emergency solutions.
Inventory and asset management added another layer of complexity. Service locations needed to maintain accurate records of fixed assets and inventory to ensure they had the necessary supplies and equipment to fulfil their service commitments. However, updating these records was cumbersome and often delayed. When inventory levels weren't current, locations either over-ordered (tying up capital in excess stock) or under-ordered (leading to service disruptions and missed revenue). Equipment maintenance records were similarly difficult to track, meaning assets might not receive timely servicing.
These operational inefficiencies created a cascade of problems. Service quality suffered when locations were understaffed or lacked necessary supplies. Product losses occurred due to poor inventory tracking. Employee morale declined when leave requests sat unanswered or were handled inconsistently. Financial performance was impacted through unnecessary costs and lost business opportunities. The company needed a solution that could bring visibility and control to workforce management and asset tracking across their entire service network.
Emakin provided Sofra Group with an integrated platform for managing HR processes and operational coordination across their distributed service network, seamlessly connecting with their existing SAP system.
Centralised Leave Management
Employees submit leave requests through Emakin's web and mobile interface from any location. The system automatically routes requests to appropriate managers and checks against minimum staffing requirements. When a request would create a staffing shortage, the system alerts the manager and suggests alternatives. Leave approvals are now faster, more consistent, and better coordinated with operational needs, eliminating the last-minute staffing crises that previously disrupted operations.
Real-Time Inventory and Asset Tracking
Service locations maintain current inventory records directly within Emakin, with updates easily performed from mobile devices. Fixed assets are tracked with maintenance schedules and service histories. Automated alerts notify managers when inventory falls below minimum levels, enabling proactive reordering. Maintenance schedules trigger reminders to ensure assets receive timely servicing, reducing unexpected equipment failures.
SAP Integration
Emakin integrates seamlessly with Sofra's SAP system, ensuring data flows efficiently between HR processes, inventory management, and core business systems. This integration eliminates duplicate data entry and maintains consistency across all platforms.
Mobile Access
The platform's web and mobile access means employees can submit requests and managers can take action regardless of their location—essential for a service organisation where staff are constantly moving between sites.
Sofra Group transformed workforce coordination and asset management across their distributed service network. Leave management is now efficient and conflict-free, with employees receiving faster responses to requests and managers having the tools to maintain proper staffing levels. The systematic approach to leave approvals has eliminated service disruptions caused by understaffing, improving service quality and employee satisfaction.
Inventory tracking has become straightforward and current. Service locations maintain accurate records with minimal effort, enabling better purchasing decisions and reducing both product losses and excess stock. Fixed assets receive proper maintenance on schedule, reducing equipment downtime and extending useful life. These improvements have directly impacted financial performance by reducing waste and improving operational efficiency.
With 30,000 users across their network working through a unified platform, Sofra Group has achieved the coordination necessary to deliver consistent, high-quality service whilst managing the complexity of a geographically distributed workforce. Operational processes that once suffered from delays and errors now run smoothly, supporting both service excellence and business growth.
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